My name is Justin Warren. As part of my day job, I regularly get email that starts with “Dear Warren”. Today, I got an email starting “Dear Jason”. People get my name wrong occasionally when speaking to me in person, usually calling me Jason. I’m used to it. Sometimes I… Read More
Tell me if this sounds familiar: Someone wants to do X, but you know that X is a boneheaded thing to do. You quickly email them saying they should do X because of Y. It’s quite straightforward, you think, and that should be the end of it. Only it isn’t,… Read More
You’ve spent 10 minutes crafting an email. You’ve explained yourself well. You’ve been erudite, concise, clear, and yes, even witty. You hit send. And realise that you didn’t add the attachment. The attachment that is a vital part of the email. That is very obviously missing from the email. Sound… Read More
You expect a carpenter to know how to use a hammer, right? And you’d expect that a plumber would know how to use a plunger. An accountant should know how to use a calculator. A taxi-driver should be able to read a map. If a carpenter made mistakes with a… Read More
