Today I was woken by a weird buzzing noise. At 5am. After figuring out that I wasn’t dreaming and that this was actually real life, I wondered what on earth could cause such a thing. Just as I was starting to think that I should ring reception and tell them about it, it stopped. Rats.
There’s nothing harder to diagnose than an intermittent problem. At least this one was obvious when it was happening.
Happily, or possibly not, the buzzing started again after a minute or so of peace, and this time it was serious. No stopping after a small, tantalising sample, oh no. This one was in for the long haul.
Reception didn’t treat me as a crazed loon, which was nice. They also offered to move me to another room far away from the noise, since they were unable to find its source. I have no idea if they actually looked (heared?) for the source of the noise, but I don’t really mind either way.
This is a pretty great example of customer service, and it’s one of several I’ve experienced in my 3 weeks living out of this hotel. And this is against a background level of pretty good customer service. It’s really easy to provide good customer service with a minimum of fuss, and that’s just what they’ve done so far.
They listened to me, had a look at the problem, and though they couldn’t solve my immediate problem, they came up with a solution that solved my larger issue: not wanting to get woken up at 5am. Almost perfect tech-support, really. If only all vendors had this kind of customer service.
And I’ve been blessed with an extra 40 minutes to do things. I’ve written a blog entry, read the headlines, and I’m off to the gym to earn my breakfast. Not bad, considering.
Though hopefully tomorrow will have a slightly less abrupt start to the day.